Shipping policy

Shipping Policy

Last Updated: September 5, 2026

Thank you for shopping with StyleQuest.

StyleQuest uses a dropshipping fulfillment model, which means some products may be shipped directly from our third-party suppliers or fulfillment partners. Because products may come from different fulfillment locations, shipping times, carriers, and tracking information can vary by product and destination.

Please read this Shipping Policy before placing an order.

1. Order Processing

After you place an order, we begin processing it with our fulfillment partner.

Orders are generally processed within 2–5 business days.

Processing time includes:

Order verification
Payment confirmation
Product preparation
Packaging
Transfer to the shipping carrier

Processing times may be longer during holidays, promotional periods, high-volume sales, or circumstances outside our reasonable control.

The processing time is separate from the shipping and delivery time.

2. Shipping Times

After your order has been processed and shipped, estimated delivery times are generally:

Destination	Estimated Delivery
Canada	7–15 business days
United States	7–15 business days
International	10–25 business days

These are estimated, not guaranteed, delivery times.

Actual delivery may vary depending on the destination, shipping carrier, product availability, customs processing, weather, holidays, and other circumstances.

Certain products may have different shipping times. When a product has a different estimated delivery timeframe, the applicable timeframe will be displayed on the product page or during checkout.

3. Shipping Costs

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Shipping costs may vary depending on:

Product
Destination
Package size and weight
Shipping method
Number of items ordered
Fulfillment location

From time to time, StyleQuest may offer free shipping promotions or other shipping discounts.

4. Order Tracking

When tracking information is available, we will send tracking details to the email address provided with your order.

Please allow some time for tracking information to become active after the package has been handed to the carrier.

Tracking updates may sometimes take several business days to appear.

You can also contact us at:

stylequestbc@gmail.com

with your order number if you need assistance with tracking.

5. Multiple Products in One Order

If you purchase multiple products, your items may be shipped separately.

This can happen because:

Products are fulfilled by different suppliers
Products are stored at different fulfillment locations
Products require different shipping methods

You may therefore receive multiple packages for a single order.

You will not necessarily receive all products in the same package or on the same day.

6. Delivery Delays

We work with third-party suppliers and shipping carriers to deliver your orders.

Although we make reasonable efforts to provide accurate delivery estimates, StyleQuest cannot guarantee a specific delivery date unless expressly stated otherwise.

Delays may occur because of:

Severe weather
Carrier disruptions
Customs processing
Holidays
High shipping volumes
Incorrect or incomplete shipping information
Transportation disruptions
Supplier delays
Public emergencies
Other circumstances outside our reasonable control

If your order appears significantly delayed, please contact us so we can investigate with the appropriate fulfillment or shipping provider.

7. Lost or Missing Packages

If your tracking information indicates that your package was delivered but you cannot locate it, please first check:

Your mailbox
Front door
Side or rear entrances
Building reception or mailroom
Neighbours
Safe delivery locations
Your local carrier's delivery information

If you still cannot locate your package, contact us at:

stylequestbc@gmail.com

Please provide your order number and tracking information.

We will work with the relevant carrier or fulfillment provider to investigate the issue.

8. Incorrect Shipping Address

Customers are responsible for providing an accurate and complete shipping address during checkout.

Please contact us immediately if you notice that your shipping address is incorrect.

If your order has not yet been processed, we will make reasonable efforts to update the address.

However, once an order has been processed or shipped, we may not be able to change the shipping address.

If a package is returned because of an incorrect or incomplete address provided by the customer, additional shipping costs may apply if the customer requests reshipment.

This section does not limit any rights you may have under applicable law.

9. Failed or Refused Delivery

A delivery may fail if:

The address is incorrect
The address is incomplete
The recipient is unavailable
The package is not collected
Delivery is refused
The destination is inaccessible
The carrier cannot complete delivery

If a package is returned to StyleQuest or our fulfillment partner, we may contact you to determine the next steps.

Additional shipping charges may apply to reshipment where the failed delivery resulted from information or instructions provided by the customer.

10. Customs, Duties, and Import Taxes

For international orders, customs duties, import taxes, brokerage fees, or other government charges may apply depending on the destination country.

Unless specifically stated otherwise at checkout, these charges are generally the responsibility of the customer.

StyleQuest does not control customs authorities and cannot guarantee whether or when customs charges will be applied.

Customs processing may also increase delivery times.

Customers are responsible for ensuring that products ordered from StyleQuest can legally be imported into their destination country.

11. Shipping to Canada

Orders shipped within Canada may be subject to delivery timelines determined by the shipping carrier and fulfillment location.

For customers in British Columbia, StyleQuest will provide applicable delivery information before purchase as required by applicable law.

Where applicable law provides specific cancellation or refund rights because goods are not supplied within the required timeframe, those rights will apply.

Nothing in this Shipping Policy limits any consumer rights that cannot legally be excluded.

12. Shipping to the United States

Orders shipped to the United States may be subject to applicable customs, taxes, duties, or other government requirements.

Any applicable charges that are not included in the purchase price or shipping charge may be the customer's responsibility unless otherwise stated at checkout.

Delivery times may vary based on customs processing and the carrier.

13. International Shipping

We may offer shipping to selected international destinations.

Availability and shipping costs are determined during checkout.

International orders may take longer to arrive because of:

Customs clearance
Local postal services
Import procedures
Local holidays
Transportation delays

Some products may not be available for shipment to certain countries.

If a destination is unavailable during checkout, we may not be able to fulfill an order to that location.

14. Product-Specific Shipping Information

Certain products may have shipping times or shipping restrictions that differ from the general information in this policy.

If the product page or checkout provides a specific shipping timeframe, that information will apply to the applicable product or order.

Please review the product page and checkout information before completing your purchase.

15. Pre-Orders and Out-of-Stock Products

If a product is available for pre-order or has a special fulfillment timeframe, the applicable estimated shipping information will be displayed on the product page or during checkout.

If an item becomes unavailable after an order is placed, we may contact you regarding available options, including an appropriate refund where applicable.

16. Order Cancellation Due to Shipping Issues

If an order cannot reasonably be fulfilled or shipped, StyleQuest may contact you regarding the available options.

Where cancellation and refund are required by applicable law, StyleQuest will comply with those requirements.

17. Shipping Communication

By placing an order with StyleQuest, you may receive transactional communications relating to your purchase, including:

Order confirmation
Payment confirmation
Shipping confirmation
Tracking information
Delivery updates
Customer service messages

These communications are necessary to administer your order and are not considered promotional marketing communications.

18. Contact Us

If you have questions about shipping, delivery, tracking, or your order, please contact us:

StyleQuest

Email: stylequestbc@gmail.com
Phone: +1 778-697-8730
Address: 7951 154 St, Surrey, BC, Canada

When contacting us about an order, please include your order number so we can assist you more efficiently.

19. Changes to This Shipping Policy

StyleQuest may update this Shipping Policy from time to time to reflect changes to our fulfillment partners, shipping services, products, destinations, or applicable laws.

The latest version will always be posted on this page with the updated "Last Updated" date.

StyleQuest
7951 154 St, Surrey, BC, Canada
stylequestbc@gmail.com
+1 778-697-8730