Refund policy

Return & Refund Policy

Last Updated: September 7, 2026

Thank you for shopping with StyleQuest. We want you to have a positive shopping experience and be satisfied with your purchase.

Because StyleQuest operates using a dropshipping fulfillment model, some products may be shipped directly from our third-party suppliers or fulfillment partners. This can affect return addresses, processing times, return procedures, and applicable return fees.

Please read this Return & Refund Policy carefully before placing an order.

1. Returns

We accept eligible returns in accordance with this policy and applicable consumer protection laws.

Unless a different return period is stated on the individual product page, you may request a return within 14 days of receiving your order for eligible products.

To be eligible for a standard return:

The item must be unused and unworn.
The item must be in its original condition.
Clothing should be free from stains, makeup, perfume, pet hair, or other signs of use.
Original tags should remain attached where applicable.
The item should be returned with its original packaging where reasonably possible.
You must contact us before sending anything back.

Do not send a return to the address shown on the shipping package unless StyleQuest has specifically instructed you to do so.

Because our products may be fulfilled by different suppliers, StyleQuest will provide the appropriate return instructions and return address after reviewing your request.

2. Customer Responsibility for Return Shipping

For a standard change-of-mind return, the customer is responsible for the return shipping cost.

This includes returns because:

You changed your mind.
You no longer want the product.
You selected the wrong size.
You selected the wrong colour.
The product does not fit as expected.
You ordered the wrong product.
You simply no longer wish to keep the item.

StyleQuest does not provide free return shipping for standard change-of-mind returns.

The return shipping cost is generally the responsibility of the customer and is generally non-refundable.

3. Third-Party Supplier Restocking or Handling Fees

Because StyleQuest operates using a dropshipping model, some returns may be processed by a third-party supplier or fulfillment partner.

A third-party supplier may charge a restocking, handling, repackaging, or return-processing fee for an eligible standard return.

Where such a fee applies:

The applicable fee may be deducted from the customer's refund.
The fee is a charge imposed by the relevant third-party supplier or fulfillment partner.
StyleQuest does not normally add an additional StyleQuest restocking fee on top of the supplier's applicable fee.
The customer remains responsible for the return shipping cost.
The applicable supplier fee will be disclosed where required and, where reasonably available to us, before the return is authorized.
Any supplier fee passed to the customer will be limited to the amount actually charged or required by the relevant supplier or fulfillment partner and will not be used to create an additional undisclosed charge.

Important: A third-party supplier restocking or handling fee will not be deducted where applicable law prohibits the deduction or requires StyleQuest to provide a refund without deduction.

4. No Standard StyleQuest Restocking Fee

StyleQuest does not normally charge its own separate restocking fee.

However, because our products may be fulfilled and returned through third-party suppliers, a supplier-imposed restocking or handling fee may apply to standard voluntary returns, as described above.

5. Wrong, Damaged, or Defective Items

If you receive an item that is:

Damaged during delivery
Defective
Incorrect
Missing parts
Significantly different from the product description

please contact us as soon as possible.

Email: stylequestbc@gmail.com
Phone: +1 778-697-8730

Please include:

Your order number
Your name
A description of the issue
Clear photographs or video showing the product and, where relevant, the packaging and shipping label

We will review the issue and, where appropriate, arrange a replacement, return, or refund.

For items that are defective, damaged, or incorrectly supplied, StyleQuest will generally cover the reasonable return shipping cost where a return is required, subject to applicable law.

A third-party supplier restocking fee will not normally apply to a return caused by a StyleQuest, supplier, or fulfillment error.

6. How to Request a Return

To request a return, contact us at:

Email: stylequestbc@gmail.com
Phone: +1 778-697-8730

Please use the subject line:

Return Request – [Order Number]

Include:

Full name
Order number
Product name
Reason for the return
Photos or videos if the product is damaged, defective, or incorrect

We will review your request and provide return instructions if your return is eligible.

Please do not return an item without receiving return instructions from StyleQuest first.

Returns sent without authorization may be delayed or may not be accepted.

7. Order Cancellation

Cancellation Before Processing

You may request cancellation as soon as possible after placing your order.

If your order has not yet been processed or shipped, we will generally cancel it and issue a refund to your original payment method.

Cancellation Fee: $0

Cancellation After Processing

Because orders may be automatically forwarded to third-party suppliers for fulfillment, we cannot guarantee cancellation after processing has started.

If a cancellation request is made after the order has been processed and a supplier has already incurred a legitimate fulfillment, handling, or cancellation charge, such costs may affect the refund only where legally permitted and where the applicable charge is disclosed and permitted under this policy.

Once an order has shipped, you may need to receive the package and follow the applicable return procedure.

A third-party restocking or cancellation fee will not be charged where applicable law requires a refund without deduction.

8. Refunds

Once your eligible return is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will generally be issued to the original payment method.

Depending on your payment provider or financial institution, it may take additional time for the refund to appear in your account.

We are not responsible for delays caused by banks, credit-card companies, payment processors, or other financial institutions.

Where applicable law requires a refund within a specific period, we will comply with that requirement.

9. Refund Amount and Deductions

For an approved standard change-of-mind return, the refund may be reduced by:

Return shipping costs, which are generally the customer's responsibility; and
Any applicable third-party supplier restocking, handling, repackaging, or return-processing fee, where permitted and applicable.

Original shipping charges paid at checkout may also be non-refundable for a voluntary change-of-mind return unless applicable law requires otherwise.

StyleQuest will not intentionally apply an undisclosed fee or make a deduction prohibited by applicable law.

Where applicable law requires a refund without deduction, the legal requirement will prevail.

10. Exchanges

We may offer exchanges depending on product availability.

Because products may be fulfilled by different suppliers, exchanges are not guaranteed.

For ordinary size or colour changes, the return will generally be treated as a standard change-of-mind return.

The customer is responsible for return shipping, and an applicable third-party supplier restocking or handling fee may also apply where permitted.

11. Shipping Delays and Lost Packages

StyleQuest works with third-party suppliers and shipping providers. Delivery times can vary depending on the product, supplier, destination, shipping method, customs processing, weather, and other circumstances outside our direct control.

If your order is delayed, please contact us and we will work with the relevant fulfillment or shipping provider to investigate.

If an order does not arrive within the legally applicable timeframe, you may have cancellation and refund rights under applicable consumer protection laws.

12. Delivery Dates

Where applicable, StyleQuest will provide an estimated shipping or delivery date as part of the purchase information.

Estimated delivery dates may change because of circumstances outside our reasonable control.

We will not intentionally misrepresent estimated delivery times.

For BC customers, online purchase information must include required details such as delivery information and applicable cancellation, return, exchange, and refund policies.

13. International Orders

Customers outside Canada may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by their destination country unless the product listing or checkout specifically states otherwise.

Customs delays are outside StyleQuest's control.

Customers are responsible for ensuring that the products they order can legally be imported into their country.

14. Refused or Undeliverable Packages

If a package is returned to us or our supplier because:

The shipping address was incorrect
The recipient was unavailable
The package was refused
The customer failed to collect the package
The destination was inaccessible
The customer declined delivery

we may contact you to determine the appropriate next step.

Additional shipping, return, supplier handling, or restocking costs may apply to reshipment or return processing where the issue was caused by incorrect or incomplete information supplied by the customer and where permitted by law.

This section does not limit any rights you may have under applicable law.

15. Items Damaged After Delivery

StyleQuest is not responsible for damage caused by misuse, improper care, accidents, alterations, washing contrary to care instructions, or normal wear and tear.

If you believe an item was defective when received, please contact us promptly so we can investigate.

16. Sale Items

Sale and promotional items may have different return conditions.

Unless the product page specifically states that an item is final sale, sale items may be eligible for return under this policy, subject to applicable law.

Any applicable supplier return or restocking fee will be disclosed where required.

17. Final Sale Products

Products clearly identified as "Final Sale" or "Non-Returnable" at the time of purchase cannot generally be returned for a change of mind.

However, final-sale terms do not remove any rights or remedies that cannot legally be excluded, including rights relating to defective, incorrect, or improperly supplied goods.

18. Return & Fee Summary

Return / Cancellation Reason	Return Shipping	Supplier Fee
Cancelled before processing	No return required	$0
Changed mind	Customer pays	May apply if supplier charges one
Wrong size selected	Customer pays	May apply if supplier charges one
Wrong colour selected	Customer pays	May apply if supplier charges one
Product does not fit	Customer pays	May apply if supplier charges one
No longer wanted	Customer pays	May apply if supplier charges one
Wrong item received	StyleQuest generally pays	Normally $0
Damaged item received	StyleQuest generally pays	Normally $0
Defective item received	StyleQuest generally pays	Normally $0
Statutory cancellation	As required by law	No prohibited deduction

Important: Third-party supplier fees are not guaranteed to apply to every product. Where applicable, the customer will be responsible only for a supplier fee that is actually applicable and legally permitted. Where the law requires a refund without deduction, no supplier restocking fee will be deducted.

19. Consumer Rights

This Return & Refund Policy is intended to operate alongside applicable consumer protection laws.

Nothing in this policy is intended to:

Remove your legal rights
Restrict a right that cannot legally be restricted
Exclude legally required refunds
Prevent you from exercising statutory cancellation rights
Permit a deduction that applicable law prohibits

For certain BC distance-sales cancellations, the law requires the supplier to refund money without deduction, and the supplier is responsible for the reasonable cost of returning goods.

Where applicable law provides a greater right than this policy, the applicable law will prevail.

20. BC Distance-Sales Cancellation Rights

For customers purchasing from StyleQuest in British Columbia, online purchases may constitute distance-sales contracts.

BC law requires businesses to provide certain information before an online purchase is completed and requires applicable contract information to be provided to the customer.

In certain circumstances, a customer may have a legal right to cancel an online purchase, including circumstances involving missing required information or failure to supply goods within the applicable timeframe.

Where a customer validly cancels a distance-sales contract under applicable BC law, StyleQuest will provide the required refund in accordance with the law.

Any third-party supplier restocking fee, handling fee, or cancellation fee will not be deducted from a refund where applicable law prohibits such a deduction.

21. Contact Us

For all return, refund, exchange, or cancellation requests, please contact:

StyleQuest

Email: stylequestbc@gmail.com
Phone: +1 778-697-8730
Address: 7951 154 St, Surrey, BC, Canada

We recommend contacting us before returning any product so that we can provide the correct return instructions and advise you of any applicable supplier fee.

22. Policy Changes

StyleQuest may update this Return & Refund Policy from time to time to reflect changes in our business, suppliers, fulfillment arrangements, or applicable laws.

The updated version will be posted on this page with a revised "Last Updated" date.

StyleQuest
7951 154 St, Surrey, BC, Canada
stylequestbc@gmail.com
+1 778-697-8730